Keystar delivered a days training in managing young people’s behavior to Youth Workers in Stoke on Trent, and the feedback was extremely positive both in terms of content and delivery style.

Youth Workers learnt about triggers that result in challenging behavior; strategies for dealing with young people displaying challenging behavior; techniques to diffuse situations quickly and effectively as well as techniques to manage young people’s anger and our own feelings of anger that may result from being involved in such situations.

The trainer was a true professional who knew his subject inside out and his style of delivery was participative and engaging. By the end of the training, Youth Workers felt equipped to deal with the challenging situations that they encounter in their work in youth centers and on the streets. They were truly motivated and inspired by the training, and wished it had been longer.

Keystar were professional and accommodating throughout, developed the training in order to meet the specific needs of our Youth Workers, and they even took time to match us with just the right trainer to deliver it.

I have no hesitation in recommending this trainer to others.

Many thanks
Stoke-on-Trent Youth, Play and Outdoor Education Services.