What some of our clients have said about us
British Transport Police
Area Training Unit
I can confirm that the British Transport Police, London South Area has been a client of Keystar Training for some time. My own personal involvement with the Company goes back some 3 ˝ years where I have sourced numerous training courses for our members of staff whether that involved training being provided at their training room or indeed having the trainer attend our own Area Headquarters.
I have always found their members of staff to be polite, helpful, organised and professional. They also keep in regular personal contact and provide updates of training availability. The training provided has always been of a high standard and ‘feedback’ forms indicate a high level of delegate satisfaction. I consider course costs to be value for money.
I will continue to source training through Keystar and have recommended them to our other London Areas.
Yours faithfully,
Graham Kerr
Management Trainer
We have been using Keystar over the last few years and have developed an excellent working relationship with them. Where we are unable to deliver specific training requirements in house we have been able to discuss this with them and more often than not Keystar are able to deliver on our particular needs.
We need to train a lot of our staff in the use of computer systems and without fail the feedback has always been extremely positive.
Another area where we have received really good support is on a number of individual development needs, where they take the time to analyse each person and tailor the training programme accordingly.
This is an organisation that takes pride in their work and one I recommend.
Yours faithfully,
Graham Turnbull
Training Manager
Anger Management
Surrey Police
Dear Keystar
Just wanted to say thank you for the training that Marcella did for us the other day on training the trainers to do Anger Management work with young people. She was able to impart enough knowledge and confidence in my memebers of staff that we are now running our own Anger Management sessions for challenging young people. This is all designed to reduce their offending behaviour and to improve their attendance and behviour at school.
Once again many thanks
Sgt Tina Griffiths
Community Safety Sergeant
West surrey Division Surrey Police
London Borough of Newham
"Newham's Corporate Learning & Development Team has been commissioning Keystar Training to facilitate various workshops within the L&D Schedule for the past two years."
"The feedback from participants has been very good and we have found Keystar to be very flexible in meeting our needs/requirements regarding workshop contents from planning, booking to delivery stages."
"From my experience all the facilitators and admin support team used have been to a high professional standard and would recommend their services."
The courses provided by Keystar include:
Customer Services, Presentation Skills, Report Writing, Interview Skills, Minute and Note Taking, Project Management, Stress and Time Management and Assertiveness Communications, Anger Management.
Regards,
Mr Ray Ellul
Learning & Development Manager
MINUTE TAKING
Adult Services Learning Resource Team
This is to thank you for the course ‘Adult Protection Minute Takers’. It has been extremely difficult to find a company not just willing, but also able to deliver such specialist training. Your company worked hard with me to develop a highly suitable course that meets the needs of this organization and the learners. I have now commissioned this for a few years from you, and have been very happy with the service you have provided and the professional delivery of the course content.
Regards
Karen Duke
Adult Services Training Manager
Cambridgeshire Police Authority
Committee & Support service Officer
"Really nice lady. Very knowledgeable and fun. Gave excellent tips on Minute Taking a very positive and worthwhile day."
InterserveFM
Administrator
"Ava was very friendly and approachable. She presented the content in a humorous but concise way which made it memorable. Ava gave lots of tips she expanded on items in the course material and explained all my questions. Overal one of the best course tutors in a long time."
Suffolk Mental Health (NHS)
Secretary
"Excellent. Engaged delegates straight away. Content of course covered everything and gave food for thought. Altered my thoughts on Minute Taking completely."
Medical Secretary
"Very informal relaxed way of teaching. Very effective and interactive with all attendees."
Eastern Dearnery (NHS)
Vocational Training Administrator
"I really enjoyed today, as I have attended a Minute Taking course which I did not enjoy. All content was helpful and relevant. I will go away to practice my sentence structure and punctuation. Interaction was excellent! Thanks Liz, really good day."
Royal Liverpool Children's NHS Trust
Alder Hey Children's Hospital
"Thank you very much for an enjoyable and informative day at the Minute Taking course yesterday. I feel I learned a lot about the correct way to take notes, and hope to put this all into action at my next important meeting on Wednesday."
Suffolk Constabulary
Chief Constable
"The recent Minute Taking course carried out on behalf of the Suffolk Constabulary by your trainer was considered to be a great success. The feedback from the candidates were both positive and complimentary and therefore worthy a note."
Metropolitan Police
Thank you so much, I had no idea about taking minutes and have never done it before. I am now confident that I could produce good minutes for any meeting. Excellent.
British Transport Police
Pleased with all aspects of the course. Teacher was clear and concise and displayed patience, it was a pleasure to meet her.
London Borough of Barnet
It is good to have a trainer that has actually worked in the field and thus has ‘hands on’ experiences of Minute Taking at all levels, good handouts too. Excellent course great teacher.
Windsor Housing
Very good concise advice, pleasure to be taught by her.
SPEEDWRITING
Essex County Fire & Rescue Service
Administration Assistant
"Explained well and made the course interesting and easy to follow.
Turning Point
PA to Chief Executive
"Thank you for the Speedwriting course I attended on Friday. I was able to put into practice (a little) today when my boss started dictating notes to me and it was great to know I could use it. Lots more practice needed yet though."
Xerox Europe Ltd
Analyst
"Well informed, and I enjoyed working with the trainer. I especially enjoyed the feedback and group sessions."
The Stationery Office
PA/Administrator
"Very approachable and easy to understand. Friendly and informative."
London Borough of Haringey
Team Leader
"Liz was very approachable and added humour to the course. Enjoyed the day very much."
Man Investments
Admin Assistant
"Very relaxed natural presentation, I enjoyed the course."
Assistant Administrator
"Course was very well organised and I thoroughly enjoyed it. Taught at right speed with clarity."
Legal Service Commission
Caseworker
"Very good."
Senior Caseworker
"I enjoyed today's course. The day passed very quickly and the course will be extremely useful in my work."
UKTV
The trainer is an extremely likeable character who puts you at ease and is very clear and patient in communication.
Hampshire Partnership Trust
Very perceptive trainer – seemed to know if I was struggling and was very supportive.
Royal Household
Excellent and Fun
CUSTOMER CARE
Camidoc Healthcare Co-operative
Teresa Airley
Service Manager
“We have received positive feedback from all staff who attended the Telephone Technique/Customer Care course, and many compliments regarding your teaching style. Keystar listened to our requirements and tailored the course perfectly to our organisational needs. Staff who attended the Course said they enjoyed it and felt motivated by the trainer’s style and practical examples that could be related to their working environment. We would recommend Keystar to other healthcare organisations”.
Speedferries
Pascale Vernieuwe
Gerneral Manager (France)
"I want to tell you again that yesterday I had some very good feedback from the staff here about your training and the way you handled it. They told me that already during the week-end they did implement a few of your advices when they had to deal with unhappy customers, and they were delighted about the positive effect they had on the customer's attitude. Isn't it good to hear? I'm looking forward to seeing you soon... whenever you travel to France you know you are welcome here for a cup of coffee!"
TELEPHONE TECHNIQUE
Tokio Marine Insurance
Kellie-Marie Brisco-Walker
Receptionist/Administrator
"Steve is a great tutor, he teaches you things without making you feel like you are back in school. He makes sure you understand things that he's covered throws in a few jokes. Overall I would like to be taught by Keystar and Steve again, thanks."
LETTER WRITING
Coca Cola Enterprises
Camilla Baird
I enjoyed the group tasks and being able to look at new ways to starting and ending a letter.
Coca Cola Enterprises
Anne Conway
The interaction of the course was a great method of learning.
Homelet
Mark Winsor
Training Co-Ordinator
"I am writing to express my thanks to yourself for arranging the above course for HomeLet. The day was a great success, and you tailored the course wonderfully to our needs. As an Insurance Company a great deal of our time is spent writing correspondence and hopefully now we will see a marked improvement in the quality and consistency of our letter. Having spoken to most of the delegates in attendance, they all found the course to be very beneficial and worthwhile experience which was reflected in the very positive comments made on the feedback forms."
CPG Logistics
R.A. Lord - Managing Director
"I am writing to tell you how pleased we are with the part that Keystar have played in the implementation of the first phase of our soft sills training programme. We have been impressed with the speed with which you have responded to our needs, and with the quality of the trainers to which you have access. We are especially pleased with the performance of the trainer you assigned to give the four courses - Telephone Technique, Customer Care, Supervisory Skills and Personal Effectiveness. Before we contacted you, we looked at a number of ways in which our training requirements could be met. We therefore feel confident in saying that Keystar offer far better value for money than any of the other training organisations we approached. We look forward to continuing our association with you."
Original Style
Fantastic, friendly yet professional and informative. Good at involving everyone in the class. I now feel confident in the layout of Letter Writing and how to address People.
Coca Cola Enterprise Ltd
(1) Nice to have someone with a nice sense of humor, very relaxed and interesting course
(2) I thoroughly enjoyed the course. I have a better understanding of the layout, tone and style of Letter Writing. Thanks
Harrods
‘An overall well presented course’
Canon Plc
The course will be very useful to me. Thank you.
TIME MANAGEMENT
Tokio Marine
Vicky Upton
Excellent course and very detailed and helped my knowledge. Garry's an excellent trainer
Tokio Marine
Geoff Styles
Senior Business Administrator
Steve presented the course extremely well and provided excellent examples of Time Management techniques. I feel that I now have the relevant building blocks to provide a more effective service. Thanks.
Fifteen Restaurant
Very engaging, sense of humor, made it real.
Inviron
Very impressed not like other Time Management course I’ve been on before (which were disappointing).
Hampshire PCT
Best course I’ve been on. Trainer was dynamic and kept my concentration, surprised as I thought this course might be a little dry.
NHS
Tutor excellent explained everything clearly and listened to everybody’s points of view and comments
The Labour Party
The Labour Party
Millbank Tower
Millbank
London SW10 4GT
22nd February 2002
Dear Bobby,
Now that the training that we put together has been completed, I just wanted to thank you and Ken for the level of service that we received.
At all times the staff here have praised both the course content and the trainer. I have been told that all courses were pitched at exactly the correct level and that Ken made no assumptions about previous knowledge.
Not only were the courses comprehensive but also flexible - Ken was able on occasions, when not everything was going to plan at our end, to produce a first class training day. Once again, thank you.
Yours sincerely
Emma Hoyle
Human Resources Officer
Royal Albert Hall
Dear Bobbie,
I am writing to express my gratitude to you and your team of trainers for the excellent standards of training that the Royal Albert Hall has recieved over the last 3 years.
We have tried many training companies over the years, but none have come close to Keystar.
Keystar training have always been reliable and flexible, offering a perfect match to sometimes quite diverse requirements that the Royal Albert Hall has of an IT training company.
Please pass on my thanks to everyone at the Ilford office and to your team of trainers, particularly Ken.
I would have no hesitation in reccomending Keystar to any business looking for a company to meet their training requirements and look foward to arranging many more courses with you.
Yours sincerely,
Richard Warburton
Assistant Information Systems Manager
M.O.D (ABRO)
"The four trainers used were considered extremely knowledgeable, approachable, and helpful "
"I an pleased to say that overall I found Keystar's Administration and training delivery to have been comprehensive, flexible, and responsive. I certainly will be looking to invite your company to quote for the provision of future similar training to ABRO"
Simon Kuczera
Head of IT/IS
KVAERNER
“All staff who have attended the course have been extremely complementary about the trainers and the course material. Further more, I have found your company extremely flexible and very good value for money.”
Simon Noble
UK IT Manager
Wimpey Homes
"The range of training you provided was precisely what we wanted, and your advice and guidance has helped enormously. the cost of training is such that we have trained peope who would have been excluded due to budgetry considerations, and the quality has been excellent."
Jim Johnson
Staff Training & Development Manager
Taylor Woodrow
"The trainers are always enthuastic and professional, and over the years we have built up a very good working relationship with them. Your flexible and adaptable approach, particularly when arranging training off-site, is invaluable to the smooth running of the training delivery"
Hazel Kerr
Training Adviser
Bovis Lend Lease
"We feel that the training you have provided has added to our success, and has enabled us to provide the business with what it requires to stay prosperous!! We hope that this relationship continues well into the future".
Sarah Mills
HR Department
Barking & Dagenham Council
"We recently completed a major exercise to train the staff in Development & Technical Services using Keystar as our training provider".
"I have been delighted by the response from members of staff, several of whom have stopped me in the corridor to thank me for the training".
"If you would like me to provide a reference for your company, please do not hesitate to put my name forward".
Jack McKeown
IT Manager - Development & Technical Services & Libraries
Castle Point Borough Council
"Since 1999 when we started using your company to train our staff in the Microsoft range of software products, a large amount of our staff have attended one day training courses at your premises. I have received an excellent service from you and your team and the evaluation sheets completed by our people show a high level of satifaction with the quality of training being delivered".
Paul Godfree
Chief Personnel Officer
Churchill Insurance
"Keystar have provided Churchill Insurance with MS Project and Access".
"The courses have been well received by all course participants from various areas of the business. The courses are well administered and delivered by Keystar who have consistently provided an effective and reliable service".
Sally Rylatt
Training & Development Manager
Harveys Furnishing Group Ltd
"I would like to thank you for the great level of service we have received for our Computer / Soft Skill Training needs. Not only have you been most accommodating but also your trainers are patient, tolerant and understanding no matter what level the course attendees are at".
"We also found that your Letter Writing Skills courses were most useful to our staff in getting them to a level of understanding the importance of correct business letter writing".
Lara Mackenzie
British Medical Association
Very engaging and kept it light. Encouraged group participation and made it interactive.
Unison
Very good, easy to understand and follow. Was very helpful and useful in the role that I have, relaxed training no pressure. Tutor was very positive and encouraging – will definitely use skills on a day to day basis.
Communication Skills
"Following our telephone conversation, I just wanted to say that Steve came to Havens Hospices to deliver a Communication Skills course for Non-Care staff.
I would like to say that I found it very useful and an enjoyable course. I especially liked the idea of not having a presentation as it made the group interact much more".
Many Thanks
Lisa Smith
Education Coordinator - Little Havens Hospice
Behavior Management for Young People
"Thanks for the evaluations, yes they were very positive, and having spoken to staff that attended they were extremely impressed by both the content and Garry's delivery style. Please pass my thanks on to Garry as I would certainly like to put this training on again"
Many thanks again
Dawn
Youth, Play and Outdoor Educations Services, Children and Young Peoples Services
Stoke Council
Computer Generated Solutions (New York)
"It gives me great pleasure to write a letter of recommendation for Keystar and for Tony David and Richard Farrell, your trainers, since they did such an outstanding job.
Keystar Training successfully provided a major Microsoft Office upgrade on behalf of our company, Computer Generated Solutions, for our client Moody's Credit Rating Agency in London. This training was delivered by two of Keystar's most experienced trainers Tony Davis & Richard Farrell over a period of several months.
Both we and Moody's were delighted with the results. Our client scheduled many more classes than originally anticipated because the feedback was so terrific.
On our part, we were very pleased because of the ease of doing business. All our requests were immediately responded to. Our client really liked the customer service and attention to detail. It all went to make each class a great success.
I can recommend Keystar without reservation and would immediately come to work with Keystar the next time we have training requirements in London."
Many thanks again
Rhoda
Vice President, Learning Services
Effective Communication Skills
I have attended several courses run by Keystar over the last few years and have found them extremely beneficial, not only in my work role as a manager, but in other life situations too.
My trainer on each occasion was Marcella Lord. I found her very personable and easy to get along with. Most importantly she understood my areas of weaknesses and the problems I faced at work on a daily basis and had solutions to them all and once put into practice these worked.
Overall, I found Keystar to be a thoroughly professional company who not only follow up on the training you receive, but take a genuine interest in their clients.
Keith Bentley
St Ives. Cambridge
Process Mapping
The day was very interactive and practical. The trainer focussed on my needs and felt that he understood my dilemmas. A big help. Thank you.
Kate Ray
Kate's Conference Consultancy Ltd
Interview Skills
We interviewed for the credit control team leader position in Nottingham this week. 3 internal candidates and 3 external. Nick Webb interviewed so well, I was really impressed. I hardly recognise him as the same person. He said how much he appreciated the course with you and how much he had learnt.
Amazing!
Thanks Steve
Libby Maclennan
Lambert Smith Hampton
