All our soft skills courses can be tailored to suit your individual or group needs.

Confidence and Assertiveness in the Workplace

Duration: 1 Day

Course Outline
This one-day course is really about the basic courtesies of living and working with other human beings. During the course delegates will learn to deal with other people effectively and be aware of their own behaviour too. Differences of direction and motivation, personality, ethnic group, gender, class and ability can all bring problems. This course provides some powerful ideas for preventing people problems, resolving conflict and building harmonious workplaces.

	Understanding fears and remove the blocks that prevents the delegates from achieving their potential
	Understanding what Assertiveness is
	How to create boundaries and learn to say No
	How to be assertive in meetings
	How to improve their Communications Skills
	How to deal effectively with disagreement and conflict
	How to deal with and survive aggressive behaviour

On one-to-one situations there will also be time to deal with individual situations encountered by the delegates, which they can bring to the course.

Useful Links:
BBC, Relationships
Confidence/Team Building Games
Self Esteem