All our training courses can be tailored to suit your individual needs.
Letter Writing
Introduction - This course looks at the way in which an Organisation can learn how to improve written communications with Customers. Writing clear and concise letters will go a long way towards creating a positive image in the eyes of your Customers. If you write in plain English, you are already demonstrating good customer care.
Course Designed For - Anyone who as part of their role, needs to write concise and constructive letters to customers.
Course Contents
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Introduction to the Course |
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The Importance of Letters |
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The 90-90 Rule (first impressions) |
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Letter Writing Rules |
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Planning Using Different Channels |
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Overcoming Writers Block |
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Thought Sharing |
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Lateral Thinking |
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Creating the Letter Structure |
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The 5 w's |
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Writing for Results |
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Composing Clear Text |
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Spelling, Grammar, Punctuation and Proof Reading |
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Laying out Letters |
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Dealing with Letters of Complaint
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During the day there will be practical examples and exercises to work through, and model answers to compare letters to.
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