Telephone Techniques
A Training Course in The Effective Use of The Telephone

Course Overview:

The telephone is a vital tool in the business environment. No appointment can be made without that effective first telephone call. This course sets out to provide a stream of ideas to improve awareness and provide the basic tools to achieve effective results on the telephone.

Method:

A Practical course involving role-plays and using the telephone. A video may be used and practical scripts applicable to each delegate will be written for use after the course.

Who Should Attend:

Everyone whose role involves using the telephone.

Duration: 1 day

COURSE CONTENT