All our soft skills training courses can be tailored to suit your individual or group needs. Take a look at all the features that set us apart from other Supervisory Skills training courses.

Duration: 1 day

Course Overview:

Making the move into the Supervisor's job can be demanding. It needs new skills so that you can get results through other people. These essential skills for new Supervisors do not come naturally. This course helps you start to learn them where you will have the confidence to put them into practice and begin the process of effective, professional supervisory control.

This intensive course is highly participative and provides delegates with guidance on how they can build and develop key skills needed when they move into a supervisory role. The course is designed to be as practical as possible. The programme format includes individual/group discussions and simulation exercises. This course can be presented at different levels according to the skills of the delegates.

Who should attend:

Course Content

Supervisory Skills - What are They?

• Understanding competencies
• Important attributes of Management
• Leadership vs. Management

Managing Resources

• Managing yourself
• Managing the environment
• Understanding strategy
• Understanding Organisational change
• Developing systems
• Managing through people

Making Professional, Persuasive Presentations

• Planning the contents support materials
• Practising the presentation
• Delivering the presentation

Standards of Performance

• Understanding why people work - positively!
• The staff relationship
• Why the staff relationship is paramount
• Interviewing/inducting new staff
• Appraisal, counselling and promoting staff
• Training and developing your staff
• Levels of staff relationship

Active Listening & Questioning Skills

• The skills needed to listed at work
• Face-to-face skills
• Effective questioning skills

Project Management Skills

• Initial scoping and setting up an assignment/project
• Diagnosis: Obtaining the facts and defining the problem
• Action Planning
• Implementation
• Evaluation and termination

Influencing and Negotiation Skills

• Planning your position
• Giving and getting
• Getting to win/win

Planning and Decision Making

• Setting clear objectives
• Identifying key stages and milestones
• Ensuring the plan was implemented
• Problem solving
• Implementing the decision

The Meeting Process

• Planning and setting the agenda
• Getting contribution from everyone
• Ensuring effective follow up action is taken

Course Review and Wrap Up