|
Supervisory Skills - What are They? Understanding competencies, important attributes of Management , Leadership vs. Management
Managing Resources Managing yourself
Managing the environment
Understanding strategy
Understanding Organisational change
Developing systems
Managing through people
Making Professional, Persuasive
Presentations Planning the contents support materials
Practising the presentation
Delivering the presentation
Standards of Performance Understanding why people
work - positively!
The staff relationship
Why the staff relationship is paramount
Interviewing/inducting new staff
Appraisal, counselling and promoting staff
Training and developing your staff
Levels of staff relationship
Active Listening & Questioning Skills The skills needed to listed at work
Face-to-face skills
Effective questioning skills |
Project Management Skills Initial scoping and setting up an
assignment/project
Diagnosis: Obtaining the facts and
defining the problem
Action Planning
Implementation
Evaluation and termination
Influencing and Negotiation Skills Planning your position
Giving and getting
Getting to win/win
Planning and Decision Making Setting clear objectives
Identifying key stages and milestones
Ensuring the plan was implemented
Problem solving
Implementing the decision
The Meeting Process Planning and setting the agenda
Getting contribution from everyone
Ensuring effective follow up action is taken
Course Review and Wrap Up A series of individual and group activities to consolidate the key skills introduced
during the course, with individual action
plan. |
