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Supervisory Skills - What are They? Understanding competencies, important attributes of Management , Leadership vs. Management
Managing Resources Managing yourself Managing the environment Understanding strategy Understanding Organisational change Developing systems Managing through people
Making Professional, Persuasive
Presentations Planning the contents support materials Practising the presentation Delivering the presentation
Standards of Performance Understanding why people work - positively! The staff relationship Why the staff relationship is paramount Interviewing/inducting new staff Appraisal, counselling and promoting staff Training and developing your staff Levels of staff relationship
Active Listening & Questioning Skills The skills needed to listed at work Face-to-face skills Effective questioning skills |
Project Management Skills Initial scoping and setting up an assignment/project Diagnosis: Obtaining the facts and defining the problem Action Planning Implementation Evaluation and termination
Influencing and Negotiation Skills Planning your position Giving and getting Getting to win/win
Planning and Decision Making Setting clear objectives Identifying key stages and milestones Ensuring the plan was implemented Problem solving Implementing the decision
The Meeting Process Planning and setting the agenda Getting contribution from everyone Ensuring effective follow up action is taken
Course Review and Wrap Up A series of individual and group activities to consolidate the key skills introduced during the course, with individual action plan. |