All our soft skills training courses can be tailored to suit your individual needs. Take a look at all the features that set us apart from other People Skills training courses.

People Skills - Making the Difference

Course Overview - This course is really about the basic courtesies of living and working with other human beings. During the course delegates will learn to deal with other people effectively and be aware of their own behaviour too. Differences of direction and motivation, personality, ethnic group, gender, class and ability can all bring problems. This course provides some powerful ideas for preventing people problems, resolving conflict and building harmonious workplaces.

Who Should Attend - Anyone within an organisation, who deals with 'people', such as Human Resources, Secretarial, Sales, Marketing, Supervisory and Managerial staff.

Duration:  1 day

Grounding Getting Started How not to be a victim Escaping the cycle The moment of choice   Listening Why listening is important How to listen properly   Questioning The art of asking questions How not to ask questions How to ask questions   Empathising To see beyond stereotypes To read other's maps Difficult people Value differences   Speaking To improve understanding To build relationships To influence others

Negotiating Improving negotiation as a people skill Getting what we both want Choosing a strategy Making progress as painless as possible Reaching a mutually acceptable and realistic agreement   Proposing Making proposals Responding to proposals Managing counselling   Confronting Making proposals Responding to proposals Managing counselling   Preventing Making proposals Responding to proposals Managing counselling