All our soft skills training courses can be tailored to suit your individual or group needs. Take a look at all the features that separate us from other negotiating skills training courses.

Negotiating Skills Course

Course Overview - This course will show that Negotiating Skills are different from Sales Skills. They are of primary importance for sales people in the final stages of the sales process, but at the same time they are invoked daily by individuals at all levels in an organisation that are involved in both internal and external discussions. From simple extensions of a project plan to company-level commercial agreements. Negotiation is a major factor in bottom-line profitability. From a personal point of view the ability to negotiate is the most financially productive skill that an individual can posses.

Duration: 1 day

	By the end of the course delegates will be able to:
	Be aware of the key stages in the negotiation process
	Understand the characteristics of successful negotiators
	Recognise the need for preparation before negotiation
	Be able to use, recognise and counter negotiation techniques and tactics
	Recognise the importance of questioning, listening and summarising skills during a negotiaton
	Be better able to achieve negotiated outcomes that favour his/her organisation

Who should attend - This course is applicable for both sales people and anyone who is involved in business. It goes beyond a simple checklist of negotiation tricks and tactics by introducing the concept of a structure to the negotiation process. In this way it is suitable for all those who get involved in professional negotiations both internally and externally.

Introduction What is negotiation Alternatives to negotiation All methods have a role to play When is it appropriate to negotiate   The 4 Phases of Negotiation How to prepare How to debate How to propose Bargaining   Agreement The importance of closing Techniques Selecting a method for closing Agreement can be dangerous Disagreement over interpretation

Styles of Negotiation Red or Blue style Difficult aggressive negotiators How to deal with covert Red negotiators The exchange principle   The Role of Plays Stages of manipulation Dominating Shaping The checklist for manipulative ploys   Negotiating difficult disputes Conflict escalation Interests The negotiator as mediator Hidden interests The checklist for difficult disputes