Take a look at all the features that separate us from other management skills training courses. All our training courses can be tailored to suit your individual needs..

Management Skills

Course Overview:
Making the move into a Management job can be demanding. It needs new skills so that you can get results through other people. These essential skills for new Managers do not come naturally. This course helps you start to learn them and have the confidence to put them into practice and begin the process of effective, professional managerial control, of the organisations most important resource, its people.

This intensive course is highly participative and provides delegates with guidance on how they can build and develop key skills needed when they move into a Management role. The course is designed to be as practical as possible. The programme format includes individual/group discussions, simulation exercises and input from the Course Leader.

This course has been designed for the first time Manager. It can be presented at different levels according to the skills of the delegates.

Who should attend:
Anyone who is new to, or will soon be in, a Management role. The course will also benefit anyone who has been in Management and needs an insight to current thinking.

Understanding Core Values A 'No blame' culture What it means for you What it means for your staff   Management Skills The roles and responsibilities of a Manager Important attributes of Managers Leadership vs. Management   Managing Yourself Planning and prioritisation Improving your systems and controlling Controlling your work environment Keeping on top of the paperwork   Leading and Developing your Team Understanding why people work - positively Card Game - A team exercise Motivation v Enthusiasm Interviewing/inducting new staff Levels of staff relationship   Styles of Management Open doors, closed door, happy medium Steps for assessing readiness Questions for assessing Ability/motivation Leadership support required for each readiness category   Effective Communication Skills The skills needed to listen at work Face-to-face skills Effective questioning skills

Diversity and Equal Opportunities Specific to your organisation Breaking the Delegation Barrier What is Delegation   Breaking the delegation barrier Why delegate Why is it so hard to delegate The Systematic approach to delegation   Managing Your Boss Your bosses expectations Where do bosses go wrong What can you do to help your boss   Managing Different People Aggressive, Assertive & Passive Types Difficult people Using empathy   Successful Team Meetings Planning and setting the right agenda Basic Presentation Skills Getting contribution form everyone Ensuring effective follow up action is taken Brainstorming for beginners   Course Review and Wrap Up A case study in Management A final check of individual action plans