|Customer Care Training|
All our training courses can be tailored to suit your individual needs. Take a look at all the features that separate us from other Customer Care training courses.
Including Handling Customers by Telephone.
Introduction - In today's competitive business environment, good relations are essential to secure new and repeat business. This course emphasises the role that each person plays towards good customer relations within their organisation. Many people are unaware of the image they portray whilst involved in telephone communication. Time will be spent on developing delegates' telephone skills, we will analyse areas for self-improvement so that each delegate takes away a personal action plan.
Benefits To You - An opportunity to appreciate the business value of providing excellent Customer Care Gain skills in handling difficult customers. How to ensure that your personal style helps not hinders. Gain confidence in dealing with different types of people on the telephone.
Objectives - Agree the importance of Customer Care, identify ways to improve the quality of Customer Care, learn how to turn complaints into opportunities and analyse areas for self-improvement
Duration: One day
Methodology - GROUP DISCUSSION IS AN INTEGRAL PART OF THIS COURSE WITH ROLE-PLAYS USED TO LEARN HOW TO PUT YOUR NEWLY LEARNED SKILLS INTO PRACTICE.
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