Duration: 1 Day

This course allows Managers and Supervisors to understand the role they play in managing conduct and who need to understand how to conduct issues can be managed effectively both informally and formally.

The objectives of this course are to provide a practical input into the handling and managing conduct.

By the end of the session delegates will be able to:

• Understand the organisations Conduct Policy and Procedure
• Outline the elements that make up the conduct process
• Identify the methods that can be used to implement new and existing performance management systems
• Use a range of methods to review and evaluate conduct

Course Outline

• How do we manage conduct?
• Effective Communication Skills
• Dealing with Difficult Employees
• The Power of 121's
• Evaluation and Risk Assessment techniques
• Understanding the legal aspect to conduct managment