Keystar Training is making a special offer to help with the ongoing Credit Crunch. In these times of budget cut backs Keystar is determined to assist their new and existing clients by offering certain courses which can be tailored to their specific requirements from as little as £250.00 + VAT. See below a sample of this one day course.

Duration 1 Day

Objective

The objective of this one day course is to give the delegate the opportunity to learn up to four new skills in one day. It will give the delegate the confidence to get back into the workplace if they have been, or are going to be made redundant. The day will end with the delegate together with the trainer putting together an Action Plan for the future.

Confidence Building

• Understanding the meaning of Assertiveness
• Improving your Communication Skills

Interview Skills

• Preparing for the Interview
• Putting together your Unique Selling Points (USP)
• Positive Visualisation

Telephone Technique

• Questioning & Listening Techniques
• Voice & Tone Control
• Telephone Manners

Customer Care

• First Impressions
• The meaning of Customer Care