Duration 1 Day

Objective

The objective of this one day course is to give the delegate the confidence to get back into the workplace. It will cover a maximum of four topics tailored to the relevance of the delegate’s specific requirements.
At the end of the session the delegate will put together with the assistance of the trainer their own Action Plan for the future.

Confidence Building 
*  Understanding the meaning of Assertiveness
*  Improving your Communication Skills

Interview Skills
* Preparing for the Interview
* Putting together your Unique Selling Points (USP)
* Positive Visualisation

Telephone Technique
* Questioning & Listening Techniques
* Voice & Tone Control
* Telephone Manners

Customer Care
* First Impressions
* The meaning of Customer Care