What is it all about?

The ability to build good relationships, minimize the risk of conflict and deal with it effectively when id does arise is valuable in any work context.

Is it for me?

This course is for anyone who wants to enhance their performance at work through their relationships with others and by dealing effectively with conflict. It is also suited to those in supervisory or managerial roles who may need to manage conflict situations involving other people.

Duration: 1 day

Course Outline

• The importance of good relationships at work
• Essential skills in relationship-building
• Become aware of how others perceive you (self-reflectively)
• Understand the nature and causes of work-based conflict
• Framework and skills for resolving conflict with others
• Framewrok and skills for mediating conflict between others
• A practical approach to dealing with latent previously unresolved conflict
• Strategies for minimizing the risk of conflict