This highly interactive one day course gives the delegate a broad overview of the subject of Emotional Intelligence. The course will explore their emotions and the effects they have on us, along with what makes us think, feel and act in the way we do. There will be frequent opportunity throughout the day, using role-play, group discussion etc to practise new techniques.

Outline

Understand the key concepts of emotional intelligence
Identify and respond to your emotions
Inspire more co-operation, trust and confidence in others
Start labelling feelings, stop labelling people and situations
Resolve conflict more confidently
Improve decision making and achieve better results
Recognising our emotions and how they impact on our behaviour
Assessing current levels of emotional competence and areas of improvement
Exploring self awareness
Exploring self regulation
Exploring motivation
Exploring empathy