This highly interactive course gives the delegate a broad overview of the subject of Emotional Intelligence. The course will explore their emotions and the effects they have on us, along with what makes us think, feel and act in the way we do. There will be frequent opportunity throughout the day, using role-play, group discussion etc to practise new techniques.

Duration: 1 day

Course Outline

• Understand the key concepts of emotional intelligence
• Identify and respond to your emotions
• Inspire more co-operation, trust and confidence in others
• Start labelling feelings, stop labelling people and situations
• Resolve conflict more confidently
• Improve decision making and achieve better results
• Recognising our emotions and how they impact on our behaviour
• Assessing current levels of emotional competence and areas of improvement
• Exploring self awareness
• Exploring self regulation
• Exploring motivation
• Exploring empathy