Course Aims & Objectives

Aims

To have definition of excellent Receptionist Duties
To learn how provide exellent Receptionist Duties

Objectives

Upon completion of the course the delegates will be able to:
Understand the differences between good, mediocre and excellent        Receptionist Duties
Understand what constitutes excellent Receptionist Duties

Outline

The Role and Responsibilities

The meaning of Customer/Client Relations

Helping your Visitors

The Greeting

Reasons for Losing Customers/Clients

Effective use of the Telephone

Your Voice

Listening Skills

The Telephone

Telephone Guidelines

Telephone Manners

Message Taking