Receptionist Skills Training Print E-mail

Course Aims & Objectives

Aims

1. To have definition of excellent Receptionist Duties
2. To learn how provide exellent Receptionist Duties

Objectives

Upon completion of the training course the delegates will be able to:

1. Understand the differences between good, mediocre and excellentReceptionist Duties
2. Understand what constitutes excellent Receptionist Duties

Duration: 1 day

Course Outline

  • The Role and Responsibilities
  • The meaning of Customer/Client Relations
  • Helping your Visitors
  • The Greeting
  • Reasons for Losing Customers/Clients
  • Effective use of the Telephone
  • Your Voice
  • Listening Skills
  • The Telephone
  • Telephone Guidelines
  • Telephone Manners
  • Message Taking
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Receptionist Skills Training
 
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* This course can be tailored to meet your exact requirement!

* One-to-One Receptionist Skills Training courses available!

* Group Receptionist Skills Training courses available at discount prices!
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