Do you feel the need to be more assertive at work or at home? Assertiveness is the ability to insist on being treated fairly both at work and in your private life, without violating the rights of others. To enable you to express your feelings openly without going too far and developing into aggression.

Suitable for - Anyone who 'suffers in silence' feels they are not listened to, or is unable to put their point across effectively.

Duration: 1 day

Training Course Content

	Recognising the differences between; submissiveness, assertion and aggression
	Developing assertiveness
	Using 'I' messages
	What assertiveness will not do
	How to give praise and criticism
	Effectiveness, advantages, problems and dangers