This course is aimed at developing the skills and techniques required to maximise the effectiveness of meetings. It is particularly relevant to those who chair or plan to chair meetings on a regular basis.

	The objectives of the course are to enable the delegate to:
	To describe the basic principles of conducting effective meetings
	Understand the various roles needed to run an effective meeting
	Understand the benefits and applications of group communication & facilitation in the workplace
	Identify the core skills required for effective facilitation
	Understanding group dynamics
	Stimulate group discussion
	To chair a meeting using these skills and techniques

Who should attend - Anyone who attends or leads a variety of meetings including team/project meetings and working groups who wishe to become more effective at guiding people to solve problems and make decisions

     Course Outline

	Group Dynamics
	The cycle of group development
	Diagnosing the development of a group
	Dealing with group conflict
	Dealing with individual behaviour
	Group size and participation

	Meeting Skills
	Chairing meetings
	Managing communication
	Managing debates
	Handling arguments
	Picking up on body language
	Including quieter members
	Controlling more vocal members
	Ensuring key points are heard
	Creating group participation
	Verbal & non-verbal messages
	Active listening
	Feedback skills

	Facilitator Skills
	Rapport building
	Establishing and retaining control
	Staying ahead
	Importance of feedback
	Communication style
	Increasing personal impact and creditability
	Maximising verbal and visual communication skills
	Tools & techniques