This course is aimed at developing Consultancy skills and techniques required by those who are involved in any type of consultation process, whether internal or external to the Organisation. Delegates will be involved in number of consultation activities during the programme by which to identify and develop their own style.

The objectives of the course are to enable the delegate to:
Examine the role of the Consultant & consultancy process, identify and practice some of the core skills, explore the application within the Company and in relationship to other Companies.

Duration: 1 day

Course Outline

	What is a Consultancy?
	Definition of Consultant
	Different roles a Consultant can take on

	The Consultancy Cycle
	Gaining entry, analysis, diagnosis, implementation
	Breakdown of the stages

	Establishing the Relationship
	Who is the client?
	Problem clients
	Handling conflict
	Client needs
	Influencing the client

	The Consultancy Interview
	Preparation
	Stages
	Practical session
	Follow up
	Presentations