This course is aimed at developing Consultancy skills and techniques required by those who are involved in any type of consultation process, whether internal or external to the Organisation. Delegates will be involved in number of consultation activities during the programme by which to identify and develop their own style.
The objectives of the course are to enable the delegate to: Examine the role of the Consultant & consultancy process, identify and practice some of the core skills, explore the application within the Company and in relationship to other Companies.
Course Outline
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What is a Consultancy? |
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Definition of Consultant |
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Different roles a Consultant can take on
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The Consultancy Cycle |
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Gaining entry, analysis, diagnosis, implementation |
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Breakdown of the stages
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Establishing the Relationship |
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Who is the client? |
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Problem clients |
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Handling conflict |
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Client needs |
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Influencing the client
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The Consultancy Interview |
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Preparation |
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Stages |
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Practical session |
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Follow up |
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Presentations
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Action planning and feedback
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