:: Site Search
Business Letter & Email Skills Print E-mail

Introduction - This course looks at the way in which an Organisation can learn how to improve written communications with customers. Writing clear and concise letters and emails will go a long way towards creating a positive image in the eyes of your customers.

If you write in plain English, you are already demonstrating good Customer Care.

Course Designed for - Anyone who as part of thier role, needs to write concise and constructive letters and emails to customers.

 

Course Content

 

Introduction to the Course
The Importance of Letters
The 90-90 Rule (first impressions)
Letter Writing Rules
Planning Using Different Channels
Thought Sharing
Lateral Thinking
Creating the Letter Structure
The 5 w's
Writing for Results
Composing Clear Text
Spelling, Grammar, Punctuation and Proof Reading
Laying out Letters
Dealing with Letters of Complaint
Writing Effective Workplace Emails
Why do you need Email etiquette?
What are the rules?
How do you enforce Email etiquette?

During the day there will be practical examples and exercises to work through, and model answers to compare letters to.

Contact us for Last minute offers on this course!
Business Letter & Email Skills
 
Name:*
Contact Number:*
E-mail Address:
Type Your Message:



* This course can be tailored to meet your
exact requirement!

* One-to-One Business Letter & Email Skills courses available!

* Group Business Letter & Email Skills courses available at discount prices!


[Back to list]
 
  more...



  more...
New Courses
01 Feb 2007
New Courses Keystar Training are pleased to inform both our exi...

More About Letter Writing
24 Jul 2006
It's strange that for a long time you never hear of something an...

BBC Interview
21 Jul 2006
I am pleased to announce that at 3.30pm this afternoon 21st July...

Public Speaking
19 May 2006
After several enquiries for courses on Public Speaking and not b...

 

Go To Top
 
Tel: +44 (0) 208 559 8097 || Fax: +44 (0) 208 501 4903|| © 2005 Keystar Training. All Rights Reserved.
Powered by
e-IT Solutions (UK)
www.eits.info