Process Improvement & Process Mapping

1 day

Course Objectives:
Understand how to produce basic process maps
Understand the value of process mapping  
Apply basic process analysis methods on a key business process
Conduct process mapping back in the workplace

Course Contents

Introductions
Welcome, introductions and programme overview
Learning Objectives for the course

Introductory Exercise
Why do we need to re-evaluate/improve our work processes?
What are the key benefits?

Introduction to Process Mapping
Factors to take into account in deciding where to start
Project definition: objectives, stakeholders, scope, risks
Where & how do I get the information?
How far do we go?
The flowchart method of process mapping - basic flow chart exercise

Practical Mapping Exercise

Tools and techniques-questioning 
Interviewing, drawing the map, confirming and agreeing a map
Reviewing the results - agreeing measures and improvements

Process Improvement
Criteria for change - blockages, repetition, overlaps, cost effectiveness
Implementing the new process
Monitoring and reviewing progress

Case study exercise (run throughout the programme to demonstrate each element and how to put it into practice)

Summary and Action Plan