Duration: 1 day

Course Objectives:

• Understand how to produce basic process maps
• Understand the value of process mapping
• Apply basic process analysis methods on a key business process
• Conduct process mapping back in the workplace

Course Contents

Introductions

• Welcome, introductions and programme overview
• Learning Objectives for the course

Introductory Exercise

• Why do we need to re-evaluate/improve our work processes?
• What are the key benefits?

Introduction to Process Mapping

• Factors to take into account in deciding where to start
• Project definition: objectives, stakeholders, scope, risks
• Where & how do I get the information?
• How far do we go?
• The flowchart method of process mapping - basic flow chart exercise

Practical Mapping Exercise

• Tools and techniques-questioning
• Interviewing, drawing the map, confirming and agreeing a map
• Reviewing the results - agreeing measures and improvements

Process Improvement

• Criteria for change - blockages, repetition, overlaps, cost effectiveness
• Implementing the new process
• Monitoring and reviewing progress

Case study exercise (run throughout the programme to demonstrate each element and how to put it into practice)

Summary and Action Plan